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FAQ's


 Frequently Asked Questions

+ What are Roze Amélie pieces made of?

All Roze Amélie pieces are made with .925 sterling silver as base material, tested and certified by the Portuguese Assay office. Gold-plated necklaces and earrings contain a layer of 1 micron of 24 karat gold. Rings are plated with a thicker layer of 2 micron of 24 karat gold.Please checkjewellery carefor further information.

+ Are Roze Amélie pieces legally certified?

Yes, all Roze Amélie pieces are test and legally certified by Contrastaria Casa da Moeda (link), meaning that all our silver pieces contain at least 92,5 percent silver.

+ How should I take care of my Roze Amélie pieces?

Even though all our pieces are made with the highest quality materials you have to take proper care of them in order to be able to enjoy them for as long as possible. For the gold plated pieces in particular, contact with body lotions, perfume or (salty) water, to name a few examples, may result in loss of the gold shine.

Please check jewellery care (link)for further information.

+ Where can I purchase Roze Amélie jewels?

At the moment you can purchase them online through our online shop. To shop please check here (link).

We are working on having our pieces in many other locations in the future!

+ I want to return or exchange my piece. Is it possible?

Yes, it is possible. You have up to 14 days after the purchase was delivered. Please check Returns & Exchanges for further information.

+ I have placed an order through the online shop. How do I know if it has been accepted?

After your payment is accepted you will be directed to a payment confirmation page, followed by a confirmation e-mail with the details of your order, to the e-mail address provided by you.  

If you have not received the confirmation e-mail please check your spam folder. If the confirmation email can also not be found in the spam folder, please send us an email at hello@rozeamelie.comwith the details of your order so that we can help you further.

+ Can I cancel my order ….?

 

+ Which currency do you charge?

Our prices are in Euros (€). 

+ Which payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay and PayPal. In addition, we accept payment through iDeal, Multibanco and MBWay. We constantly aim to expend our accepted payment methods.

We also accept bank transfer. Please send us an e-mail if you would wish to purchase our pieces through this method. As we will have to confirm the payment manually, this method may take longer to process.

+ What do you mean when you say that Roze Amélie pieces are produced with respect for the environment and labour laws?

Good question! Throughout the production process of our pieces, we make sure that no polluting substances enter the environment. We only work with artisans who have certified ways of disposing of all substances. With regards to labour conditions, what we mean is that we comply with the laws regulating the labour conditions of the beautiful women and men who turn our designs into jewellery. This means that they receive a good wage, all the holidays and leave days they are entitled to as well as other secondary labour conditions. Simple? Yes!

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