Roze Amélie fulfils orders as quickly as possible with an express courier service. Orders placed before 14:00h on a business day are generally dispatched the same day and delivered the next (business) day. Orders placed after 14:00h are generally dispatched on the next business day.
Portugal: €3.50 (1-2 business days)
European Union: €7.50 (1-2 business days) or €4.50 (3-7 business days)
US & Canada: €15.00 (1-2 business days)
Worldwide: €20.00 (1-2 business days)
Roze Amélie does not charge shipping costs on orders over €80 (within Portugal) or €120 (within the European Union and to the United States and Canada).
Delivery times are estimates and do not include any delays due to customs procedures.
All orders received by Roze Amélie are shipped subject to availability in stock. Roze Amélie reserves the right to ship products at a later date if the product ordered is not in stock at the time of the purchase. In this situation you will be contacted through e-mail and offered a full refund instead of delivery of the product.
You will receive a shipping confirmation e-mail as soon as your order has been processed.
Orders are sent during normal business hours between Monday to Friday. Purchases made during weekends and on public holidays will be processed on the following business day.
The average shipping times are the following (please consider extra time for customs clearance for orders outside the European Union):
- Portugal: 1-2 business days
- European Union: 1-2 business days
- Worldwide: 1-2 business days
Roze Amélie can not be held responsible for delays in the delivery.
We are based in Portugal (European Union). Please note that when orders shipped internationally reach your destination country, they may be subject to customs charges and clearance procedures that can result in charges and delays beyond original delivery estimates.
Roze Amélie is not responsible for any custom duties, import charges, foreign taxes or other fees which may be enforced by the destination country for delivery. These remain the sole responsibility of the customer. Please contact your local customs office for more information.
No customs charges are applied to orders within the European Union.
Purchases are delivered from Monday to Friday so please ensure all delivery premises are secure. If, by any chance, the customer chooses to refuse shipment the customer will be responsible for any customs charges, duties or taxes that are incurred on the order and the cost of returning the order to Roze Amélie.